• Vision Print & Cut driver installation

    Below you can find the camera driver installation steps for your Print & Cut option. Please note:For the driver installation you need local computer Admin rights.This procedure is not needed on Run on Ruby System. How to identify the camera Take a look at the backside of your Trotec Print…

  • Download “Trust” Message – what to do

    All software and driver packages provided by Trotec are checked internal and can be trusted for installation without any harm to your computer system. If you face a message like this when downloading software provided by Trotec, please follow the next steps: click on the three dots and select “Keep”…

  • Ruby not loading with remote access link

    For remote access possibility you have to download and install a security certificate from the link provided by Ruby. If Ruby is not opening, by using the URL from the remote access email, please check the following things: Host Windows computer and Ruby TrayApp must be running Host and remote…

  • Installing Remote Access certificate on Windows

    To avoid security messages from your web-browser please download the certificate that comes with the remote access email. Double click on the certificate file to install and select the Trusted Root Certificate Authorities Using MacOS, please have a look here.

  • Installing Remote Access certificate on MAC

    To avoid security messages from your web-browser please download the certificate that comes with the remote access email from Ruby. To activate the certificate on a Mac please double click on it, enter the trust section and under “When using this certificate” select “Always Trust” for all entries. Using Windows,…

  • Remote access certificate not loading

    For remote access possibility you have to download and install a security certificate from the link provided by Ruby. If this certificate can not be downloaded you have to check the following things: Host Windows computer and Ruby TrayApp must be running Host and remote computer must be on the…