Below you can find the camera driver installation steps for your Print & Cut option. Please note:For the driver installation you need local computer Admin rights.This procedure is not needed on Run on Ruby System. How to identify the camera Take a look at the backside of your Trotec Print…
All software and driver packages provided by Trotec are checked internal and can be trusted for installation without any harm to your computer system. If you face a message like this when downloading software provided by Trotec, please follow the next steps: click on the three dots and select “Keep”…
You try to login to Ruby but your password is not working and you get an error message, please check out “Login failed. Access denied.”
If you get this message on login, it is related to the Beta version of Ruby. Please update to Ruby® 2.
Ruby® Beta Phase has ended. All content on www.rubyhelp.com is related to Ruby® 2.Please update your Ruby® to the latest version.To download Ruby® 2 please go to ruby.troteclaser.com and get the latest version.As Beta user you can continue using your current login data, no additional activation necessary. If you get…
If after entering your e-mail and password the Log in button stays grey, please try the following things below
For remote access possibility you have to download and install a security certificate from the link provided by Ruby. If Ruby is not opening, by using the URL from the remote access email, please check the following things: Host Windows computer and Ruby TrayApp must be running Host and remote…
To avoid security messages from your web-browser please download the certificate that comes with the remote access email. Double click on the certificate file to install and select the Trusted Root Certificate Authorities Using MacOS, please have a look here.
To avoid security messages from your web-browser please download the certificate that comes with the remote access email from Ruby. To activate the certificate on a Mac please double click on it, enter the trust section and under “When using this certificate” select “Always Trust” for all entries. Using Windows,…
For remote access possibility you have to download and install a security certificate from the link provided by Ruby. If this certificate can not be downloaded you have to check the following things: Host Windows computer and Ruby TrayApp must be running Host and remote computer must be on the…