Ruby® Beta Phase has ended. All content on www.rubyhelp.com is related to Ruby® 2.
Please update your Ruby® to the latest version.
To download Ruby® 2 please go to ruby.troteclaser.com and get the latest version.
As Beta user you can continue using your current login data, no additional activation necessary.
If you get this message on login, please check the following things below
- Try to use Google Chrome or Microsoft Edge browser to run Ruby
- An incorrect password may have been used.
Custom passwords do not work on new installations. Always use the default password sent in the Ruby welcome email when connecting to a new computer or reset your SuperAdmin password. Simply right-click on the Ruby TrayApp.
- You need an active internet connection to log in to Ruby
- Temporarily disable firewall, malware scanner, … only for the first login. It could block the process